Privacy Policy

1. Introduction

Interbawe Healthcare Service Ltd ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are registered with the Information Commissioner's Office (ICO) under registration number [ZA123456].

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment through our website
• Contact us through our contact forms
• Request information about our services
• Communicate with us via phone, email, or other channels

This information may include:

• Name and contact information (email address, phone number, postal address)
• Date of birth and gender
• Healthcare information relevant to the services you request
• Appointment preferences and requirements

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our healthcare services
• Process and manage your appointments
• Respond to your inquiries and provide customer service
• Send you administrative information, such as appointment reminders
• Comply with legal obligations and regulatory requirements
• Improve our website and user experience

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your personal data
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is required to comply with applicable laws
• Vital Interests: Where processing is necessary to protect someone's vital interests
• Public Task: Where processing is necessary for the performance of a task carried out in the public interest

5. Data Sharing and Disclosure

We may share your information with:

• Healthcare professionals involved in your care
• Third-party service providers who assist in our operations
• Regulatory bodies such as the Care Quality Commission (CQC)
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Secure storage of physical and electronic records

7. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In accordance with healthcare regulations, we may retain certain records for an extended period.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to processing based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect information about your browsing activities. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent.

10. Third-Party Links

Our website may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children without parental consent, except as required by applicable healthcare regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website.

13. Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
Interbawe Healthcare Service Ltd
The Workspace Basildon, 7 High Pavement, Basildon, SS14 1EA
Phone: +441268645465
Email: info@interbawehealthcare.com